Weisheng Chiu1 | Hyoung-Kil Kang2 | Heetae Cho3,4
1
Lee Shau Kee School of Business &
Administration, Hong Kong Metropolitan
University, Kowloon, Hong Kong
2
Department of Physical Education,
Kyungnam University, Changwon,
Republic of Korea
3
Department of Sport Science,
Sungkyunkwan University, Suwon,
Republic of Korea
4
Department of Physical Education and
Sports Science, Nanyang Technological
University, Singapore, Singapore
Abstract:
This study aimed to investigate the relationship
between volunteer management, motivation, satisfac-
tion, and continuance intention to volunteer through
the lens of Mehrabian and Russell’s (1974) environ-
mental psychology model. Moreover, the moderating
effect of the volunteer experience was examined in the
relationships between constructs. Data were collected
from volunteers participating in various sport events in
Singapore (N = 290). Results showed volunteer man-
agement positively influenced volunteers’ satisfaction,
which in turn affected their continuance intention.
Moreover, motivation had a positive impact on both
satisfaction and continuance intention. In addition, the
moderating role of volunteer experience was identified.
Based on Mehrabian and Russell’s (1974) environmen-
tal psychology model, the findings of this study offered
an alternative perspective on volunteers’ satisfaction
and continuance intention and provided insights into
specific groups of volunteers.
